{"id":284,"date":"2026-05-29T15:14:40","date_gmt":"2026-05-29T15:14:40","guid":{"rendered":"https:\/\/genko.fr\/?page_id=284"},"modified":"2026-11-01T22:37:56","modified_gmt":"2026-11-01T22:37:56","slug":"retour","status":"publish","type":"page","link":"https:\/\/genko.fr\/en\/retour\/","title":{"rendered":"retours"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"284\" class=\"elementor elementor-284\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2a909bd e-con-full e-flex e-con e-parent\" data-id=\"2a909bd\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ab14ea0 elementor-widget elementor-widget-html\" data-id=\"ab14ea0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<!-- GENKO \u00b7 Retours \u2014 bloc HTML Elementor, pleine largeur. N\u00e9cessite le bloc WPCode \u00ab pages infos \u00bb.\n     Bilingue : le fran\u00e7ais est dans data-gk-lang=\"fr\", l'anglais dans data-gk-lang=\"en\". -->\n<div class=\"gpi\" data-no-translation><div class=\"gpi-page\">\n<aside class=\"gpi-cote\"><\/aside>\n<div class=\"gpi-main\">\n<div data-gk-lang=\"fr\" lang=\"fr\">\n  <h1>Retours<\/h1>\n  <p class=\"gpi-chapo\">Tu as <span data-gpi=\"joursRetour\"><\/span> jours apr\u00e8s la r\u00e9ception pour nous renvoyer un article. Dis-nous ce qui ne va pas : \u00e7a nous aide \u00e0 faire mieux la prochaine fois.<\/p>\n\n  <h2>Faire un retour<\/h2>\n  <ol>\n    <li>\u00c9cris-nous \u00e0 <a data-gpi-mail><span data-gpi=\"email\"><\/span><\/a> ou depuis la <a href=\"\/contact\/\">page contact<\/a>, avec ton num\u00e9ro de commande, les articles \u00e0 renvoyer et la raison du retour (taille, coupe, couleur\u2026).<\/li>\n    <li>On te confirme le retour par e-mail, avec l'adresse o\u00f9 renvoyer ton colis.<\/li>\n    <li>Remets les articles dans leur emballage, ou dans un carton propre, et envoie le colis avec le transporteur de ton choix. Prends un envoi avec suivi : c'est ta preuve d'envoi. Les frais de retour sont \u00e0 ta charge.<\/li>\n    <li>D\u00e8s r\u00e9ception, on v\u00e9rifie et on te rembourse sur ton moyen de paiement, sous 14 jours au plus tard : le prix des articles, et les frais de livraison pay\u00e9s si tu renvoies toute la commande.<\/li>\n  <\/ol>\n\n  <h2>Les conditions<\/h2>\n  <p>L'article doit revenir comme tu l'as re\u00e7u :<\/p>\n  <ul>\n    <li>non port\u00e9 et non lav\u00e9 (l'essayer, bien s\u00fbr, c'est permis) ;<\/li>\n    <li>avec ses \u00e9tiquettes ;<\/li>\n    <li>sans trace ni dommage.<\/li>\n  <\/ul>\n  <p>Les articles personnalis\u00e9s \u00e0 ta demande ne sont pas repris, sauf s'ils ont un d\u00e9faut.<\/p>\n\n  <h2>Changer de taille<\/h2>\n  <p>Le plus rapide : renvoie l'article et repasse commande dans la bonne taille, tu n'attends pas le retour pour recevoir la nouvelle. Tu pr\u00e9f\u00e8res un \u00e9change direct&nbsp;? <a href=\"\/contact\/\">Dis-le nous<\/a>, on met la taille de c\u00f4t\u00e9 si elle est en stock.<\/p>\n  <p class=\"gpi-encart\">Pour bien choisir d\u00e8s le d\u00e9part, il y a le <a href=\"\/guide-des-tailles\/\">guide des tailles<\/a>.<\/p>\n\n  <h2>Un d\u00e9faut&nbsp;?<\/h2>\n  <p>Une couture qui l\u00e2che, une erreur de notre part : envoie-nous une photo, on remplace ou on rembourse, retour compris. \u00c7a s'ajoute \u00e0 la garantie l\u00e9gale de conformit\u00e9 de deux ans, d\u00e9taill\u00e9e dans les <a href=\"\/cgv\/\">CGV<\/a>.<\/p>\n<\/div>\n\n<div data-gk-lang=\"en\" lang=\"en\">\n  <h1>Returns<\/h1>\n  <p class=\"gpi-chapo\">You have <span data-gpi=\"joursRetour\"><\/span> days after receiving your order to send an item back. Tell us what's wrong: it helps us do better next time.<\/p>\n\n  <h2>Making a return<\/h2>\n  <ol>\n    <li>Write to us at <a data-gpi-mail><span data-gpi=\"email\"><\/span><\/a> or through the <a href=\"\/contact\/\">contact page<\/a>, with your order number, the items you're sending back and the reason (size, fit, colour\u2026).<\/li>\n    <li>We confirm the return by e-mail, with the address to send your parcel to.<\/li>\n    <li>Put the items back in their packaging, or in a clean box, and ship the parcel with the carrier of your choice. Use a tracked service: it's your proof of shipment. Return shipping costs are on you.<\/li>\n    <li>As soon as it arrives, we check it and refund you on your payment method, within 14 days at the latest: the price of the items, plus the shipping costs you paid if you return the whole order.<\/li>\n  <\/ol>\n\n  <h2>The conditions<\/h2>\n  <p>The item must come back the way you received it:<\/p>\n  <ul>\n    <li>unworn and unwashed (trying it on is obviously fine);<\/li>\n    <li>with its tags;<\/li>\n    <li>with no marks or damage.<\/li>\n  <\/ul>\n  <p>Items personalised at your request can't be returned, unless they're faulty.<\/p>\n\n  <h2>Changing size<\/h2>\n  <p>The fastest way: send the item back and reorder the right size, so you don't wait for the return to get the new one. Prefer a direct exchange? <a href=\"\/contact\/\">Let us know<\/a>, we'll set your size aside if it's in stock.<\/p>\n  <p class=\"gpi-encart\">To get it right from the start, there's the <a href=\"\/guide-des-tailles\/\">size guide<\/a>.<\/p>\n\n  <h2>A defect?<\/h2>\n  <p>A seam giving way, a mistake on our side: send us a photo, we replace or refund, return shipping included. This comes on top of the two-year legal warranty of conformity, detailed in the <a href=\"\/cgv\/\">terms of sale<\/a>.<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Retours Tu as jours apr\u00e8s la r\u00e9ception pour nous renvoyer un article. Dis-nous ce qui ne va pas : \u00e7a nous aide \u00e0 faire mieux la prochaine fois. Faire un retour \u00c9cris-nous \u00e0 ou depuis la page contact, avec ton num\u00e9ro de commande, les articles \u00e0 renvoyer et la raison du retour (taille, coupe, couleur\u2026). [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-284","page","type-page","status-publish","hentry"],"blocksy_meta":[],"_hostinger_reach_plugin_has_subscription_block":false,"_hostinger_reach_plugin_is_elementor":false,"_links":{"self":[{"href":"https:\/\/genko.fr\/en\/wp-json\/wp\/v2\/pages\/284","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/genko.fr\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/genko.fr\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/genko.fr\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/genko.fr\/en\/wp-json\/wp\/v2\/comments?post=284"}],"version-history":[{"count":21,"href":"https:\/\/genko.fr\/en\/wp-json\/wp\/v2\/pages\/284\/revisions"}],"predecessor-version":[{"id":1738,"href":"https:\/\/genko.fr\/en\/wp-json\/wp\/v2\/pages\/284\/revisions\/1738"}],"wp:attachment":[{"href":"https:\/\/genko.fr\/en\/wp-json\/wp\/v2\/media?parent=284"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}