{"id":310,"date":"2026-05-29T15:26:33","date_gmt":"2026-05-29T15:26:33","guid":{"rendered":"https:\/\/genko.fr\/?page_id=310"},"modified":"2026-11-01T22:36:26","modified_gmt":"2026-11-01T22:36:26","slug":"politique-de-confidentialite","status":"publish","type":"page","link":"https:\/\/genko.fr\/en\/politique-de-confidentialite\/","title":{"rendered":"Politique de confidentialit\u00e9"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"310\" class=\"elementor elementor-310\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c482676 e-con-full e-flex e-con e-parent\" data-id=\"c482676\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-685de25 elementor-widget elementor-widget-html\" data-id=\"685de25\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<!-- GENKO \u00b7 page Confidentialit\u00e9 (donn\u00e9es personnelles + cookies) \u2014 bloc HTML Elementor (pleine largeur). N\u00e9cessite le bloc WPCode \u00ab pages infos \u00bb.\n     Bilingue : le fran\u00e7ais est dans data-gk-lang=\"fr\", l'anglais dans data-gk-lang=\"en\". Seul le fran\u00e7ais fait foi. -->\n<div class=\"gpi\" data-no-translation><div class=\"gpi-page\">\n<aside class=\"gpi-cote\"><\/aside>\n<div class=\"gpi-main\">\n<div data-gk-lang=\"fr\" lang=\"fr\">\n  <h1>Confidentialit\u00e9<\/h1>\n  <p class=\"gpi-chapo\">On collecte le strict n\u00e9cessaire pour te livrer et te r\u00e9pondre. On ne vend ni ne loue tes donn\u00e9es.<\/p>\n  <p class=\"gpi-date\">Mis \u00e0 jour le <span data-gpi=\"majLegal\"><\/span><\/p>\n\n  <h2 id=\"responsable\">Responsable du traitement<\/h2>\n  <p>Les donn\u00e9es personnelles collect\u00e9es sur <span data-gpi=\"site\"><\/span> sont trait\u00e9es par <span data-gpi=\"nomLegal\"><\/span>, EI (Genko), <span data-gpi=\"adresse\"><\/span>. Pour toute question : <a data-gpi-mail><span data-gpi=\"email\"><\/span><\/a>.<\/p>\n\n  <h2 id=\"collecte\">Donn\u00e9es collect\u00e9es<\/h2>\n  <ul>\n    <li><strong>Commande et compte<\/strong> : nom, pr\u00e9nom, adresses de livraison et de facturation, e-mail, t\u00e9l\u00e9phone, historique des commandes.<\/li>\n    <li><strong>Paiement<\/strong> : trait\u00e9 directement par nos prestataires de paiement s\u00e9curis\u00e9s. Nous n'avons jamais acc\u00e8s \u00e0 tes donn\u00e9es bancaires compl\u00e8tes.<\/li>\n    <li><strong>Newsletter<\/strong> : ton adresse e-mail, si tu t'inscris.<\/li>\n    <li><strong>Contact<\/strong> : le contenu des messages que tu nous envoies.<\/li>\n    <li><strong>Navigation<\/strong> : donn\u00e9es techniques (adresse IP, type de navigateur, pages vues) et cookies, voir la section Cookies.<\/li>\n  <\/ul>\n\n  <h2 id=\"finalites\">\u00c0 quoi elles servent<\/h2>\n  <ul>\n    <li>Traiter, exp\u00e9dier et suivre tes commandes, g\u00e9rer les retours et le service client <span class=\"gpi-discret\">(ex\u00e9cution du contrat)<\/span> ;<\/li>\n    <li>Tenir notre comptabilit\u00e9 et \u00e9tablir les factures <span class=\"gpi-discret\">(obligation l\u00e9gale)<\/span> ;<\/li>\n    <li>T'envoyer la newsletter <span class=\"gpi-discret\">(ton consentement, retirable \u00e0 tout moment via le lien de d\u00e9sinscription)<\/span> ;<\/li>\n    <li>Assurer la s\u00e9curit\u00e9 du site et pr\u00e9venir la fraude <span class=\"gpi-discret\">(int\u00e9r\u00eat l\u00e9gitime)<\/span> ;<\/li>\n    <li>Mesurer l'audience du site, si tu l'acceptes <span class=\"gpi-discret\">(consentement)<\/span>.<\/li>\n  <\/ul>\n  <p>Tes donn\u00e9es ne sont jamais vendues ni lou\u00e9es.<\/p>\n\n  <h2 id=\"destinataires\">Qui y a acc\u00e8s<\/h2>\n  <p>Seul Genko acc\u00e8de \u00e0 tes donn\u00e9es, ainsi que les prestataires strictement n\u00e9cessaires au fonctionnement de la boutique, chacun pour sa mission :<\/p>\n  <ul>\n    <li>l'h\u00e9bergeur du site (Hostinger) ;<\/li>\n    <li>les prestataires de paiement ;<\/li>\n    <li>le transporteur charg\u00e9 de ta livraison ;<\/li>\n    <li>l'outil d'envoi de la newsletter ;<\/li>\n    <li>des services techniques chargeant les polices et certains scripts du site (Google Fonts, jsDelivr), qui re\u00e7oivent ton adresse IP.<\/li>\n  <\/ul>\n  <p>Si l'un d'eux traite des donn\u00e9es hors de l'Union europ\u00e9enne, ce transfert est encadr\u00e9 par les garanties pr\u00e9vues par le RGPD (clauses contractuelles types de la Commission europ\u00e9enne ou d\u00e9cision d'ad\u00e9quation).<\/p>\n\n  <h2 id=\"duree\">Combien de temps<\/h2>\n  <ul>\n    <li><strong>Donn\u00e9es de commande et factures<\/strong> : 10 ans (obligation comptable).<\/li>\n    <li><strong>Compte client et donn\u00e9es de contact client<\/strong> : 3 ans apr\u00e8s ta derni\u00e8re commande ou ton dernier contact.<\/li>\n    <li><strong>Newsletter<\/strong> : jusqu'\u00e0 ta d\u00e9sinscription.<\/li>\n    <li><strong>Messages envoy\u00e9s via le contact<\/strong> : 3 ans apr\u00e8s le dernier \u00e9change.<\/li>\n    <li><strong>Cookies<\/strong> : 13 mois maximum ; ton choix sur les cookies est conserv\u00e9 6 mois.<\/li>\n  <\/ul>\n\n  <h2 id=\"droits\">Tes droits<\/h2>\n  <p>Conform\u00e9ment au RGPD et \u00e0 la loi Informatique et Libert\u00e9s, tu disposes d'un droit d'acc\u00e8s, de rectification, d'effacement, de limitation, d'opposition et de portabilit\u00e9 de tes donn\u00e9es, ainsi que du droit de retirer ton consentement \u00e0 tout moment et de d\u00e9finir des directives sur leur sort apr\u00e8s ton d\u00e9c\u00e8s.<\/p>\n  <p>Pour les exercer, \u00e9cris \u00e0 <a data-gpi-mail><span data-gpi=\"email\"><\/span><\/a>. Nous r\u00e9pondons sous un mois maximum.<\/p>\n  <p>Si tu estimes que tes droits ne sont pas respect\u00e9s, tu peux adresser une r\u00e9clamation \u00e0 la <a href=\"https:\/\/www.cnil.fr\/fr\/plaintes\" target=\"_blank\" rel=\"noopener\">CNIL<\/a>.<\/p>\n\n  <h2 id=\"cookies\">Cookies<\/h2>\n  <p>Un cookie est un petit fichier d\u00e9pos\u00e9 sur ton appareil lors de ta visite.<\/p>\n  <h3>Cookies indispensables<\/h3>\n  <p>Ils font fonctionner la boutique : panier, connexion \u00e0 ton compte, favoris, s\u00e9curit\u00e9 du paiement. Ils ne n\u00e9cessitent pas ton accord et ne peuvent pas \u00eatre d\u00e9sactiv\u00e9s sans emp\u00eacher la commande.<\/p>\n  <h3>Cookies de mesure d'audience<\/h3>\n  <p>S'ils sont utilis\u00e9s, ils ne sont d\u00e9pos\u00e9s qu'avec ton accord, donn\u00e9 via le bandeau affich\u00e9 lors de ta premi\u00e8re visite. Tu peux changer d'avis \u00e0 tout moment depuis ce bandeau ou en supprimant les cookies dans ton navigateur.<\/p>\n  <p>Nous n'utilisons pas de cookies publicitaires.<\/p>\n\n  <h2 id=\"securite\">S\u00e9curit\u00e9<\/h2>\n  <p>Le site est prot\u00e9g\u00e9 par une connexion chiffr\u00e9e (HTTPS). Les paiements passent par des prestataires certifi\u00e9s et l'acc\u00e8s aux donn\u00e9es est limit\u00e9 au strict n\u00e9cessaire.<\/p>\n<\/div>\n\n<div data-gk-lang=\"en\" lang=\"en\">\n  <h1>Privacy<\/h1>\n  <p class=\"gpi-chapo\">We collect only what we need to ship your order and answer you. We never sell or rent your data.<\/p>\n  <p class=\"gpi-date\">Last updated <span data-gpi=\"majLegal\"><\/span><\/p>\n  <p class=\"gpi-discret\">This English version is provided for convenience only. The French version is the only legally binding one.<\/p>\n\n  <h2 id=\"controller\">Data controller<\/h2>\n  <p>Personal data collected on <span data-gpi=\"site\"><\/span> is processed by <span data-gpi=\"nomLegal\"><\/span>, sole trader (Genko), <span data-gpi=\"adresse\"><\/span>. For any question: <a data-gpi-mail><span data-gpi=\"email\"><\/span><\/a>.<\/p>\n\n  <h2 id=\"collected\">Data we collect<\/h2>\n  <ul>\n    <li><strong>Orders and account<\/strong>: last name, first name, shipping and billing addresses, e-mail, phone number, order history.<\/li>\n    <li><strong>Payment<\/strong>: handled directly by our secure payment providers. We never have access to your full bank details.<\/li>\n    <li><strong>Newsletter<\/strong>: your e-mail address, if you sign up.<\/li>\n    <li><strong>Contact<\/strong>: the content of the messages you send us.<\/li>\n    <li><strong>Browsing<\/strong>: technical data (IP address, browser type, pages viewed) and cookies, see the Cookies section.<\/li>\n  <\/ul>\n\n  <h2 id=\"purposes\">What it's used for<\/h2>\n  <ul>\n    <li>Processing, shipping and tracking your orders, handling returns and customer service <span class=\"gpi-discret\">(performance of the contract)<\/span>;<\/li>\n    <li>Keeping our accounts and issuing invoices <span class=\"gpi-discret\">(legal obligation)<\/span>;<\/li>\n    <li>Sending you the newsletter <span class=\"gpi-discret\">(your consent, which you can withdraw at any time via the unsubscribe link)<\/span>;<\/li>\n    <li>Keeping the website secure and preventing fraud <span class=\"gpi-discret\">(legitimate interest)<\/span>;<\/li>\n    <li>Measuring website traffic, if you agree <span class=\"gpi-discret\">(consent)<\/span>.<\/li>\n  <\/ul>\n  <p>Your data is never sold or rented.<\/p>\n\n  <h2 id=\"recipients\">Who has access<\/h2>\n  <p>Only Genko accesses your data, along with the service providers strictly necessary to run the shop, each for its own task:<\/p>\n  <ul>\n    <li>the website host (Hostinger);<\/li>\n    <li>the payment providers;<\/li>\n    <li>the carrier delivering your order;<\/li>\n    <li>the newsletter sending tool;<\/li>\n    <li>technical services loading the website's fonts and some scripts (Google Fonts, jsDelivr), which receive your IP address.<\/li>\n  <\/ul>\n  <p>If any of them processes data outside the European Union, the transfer is covered by the safeguards provided by the GDPR (European Commission standard contractual clauses or an adequacy decision).<\/p>\n\n  <h2 id=\"retention\">How long we keep it<\/h2>\n  <ul>\n    <li><strong>Order data and invoices<\/strong>: 10 years (accounting obligation).<\/li>\n    <li><strong>Customer account and contact data<\/strong>: 3 years after your last order or last contact.<\/li>\n    <li><strong>Newsletter<\/strong>: until you unsubscribe.<\/li>\n    <li><strong>Messages sent via the contact page<\/strong>: 3 years after the last exchange.<\/li>\n    <li><strong>Cookies<\/strong>: 13 months maximum; your cookie choice is kept for 6 months.<\/li>\n  <\/ul>\n\n  <h2 id=\"rights\">Your rights<\/h2>\n  <p>Under the GDPR and the French Data Protection Act (loi Informatique et Libert\u00e9s), you have the right to access, rectify, erase, restrict, object to and port your data, as well as the right to withdraw your consent at any time and to set instructions for what happens to it after your death.<\/p>\n  <p>To exercise them, write to <a data-gpi-mail><span data-gpi=\"email\"><\/span><\/a>. We reply within one month at most.<\/p>\n  <p>If you feel your rights are not being respected, you can file a complaint with the <a href=\"https:\/\/www.cnil.fr\/fr\/plaintes\" target=\"_blank\" rel=\"noopener\">CNIL<\/a>, the French data protection authority.<\/p>\n\n  <h2 id=\"cookies-en\">Cookies<\/h2>\n  <p>A cookie is a small file stored on your device when you visit.<\/p>\n  <h3>Essential cookies<\/h3>\n  <p>They make the shop work: cart, account login, favourites, payment security. They don't require your consent and can't be disabled without preventing you from ordering.<\/p>\n  <h3>Analytics cookies<\/h3>\n  <p>If used, they are only set with your consent, given via the banner shown on your first visit. You can change your mind at any time from that banner or by deleting cookies in your browser.<\/p>\n  <p>We don't use advertising cookies.<\/p>\n\n  <h2 id=\"security\">Security<\/h2>\n  <p>The website is protected by an encrypted connection (HTTPS). Payments go through certified providers and access to data is limited to what is strictly necessary.<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Confidentialit\u00e9 On collecte le strict n\u00e9cessaire pour te livrer et te r\u00e9pondre. On ne vend ni ne loue tes donn\u00e9es. Mis \u00e0 jour le Responsable du traitement Les donn\u00e9es personnelles collect\u00e9es sur sont trait\u00e9es par , EI (Genko), . Pour toute question : . Donn\u00e9es collect\u00e9es Commande et compte : nom, pr\u00e9nom, adresses de livraison [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-310","page","type-page","status-publish","hentry"],"blocksy_meta":[],"_hostinger_reach_plugin_has_subscription_block":false,"_hostinger_reach_plugin_is_elementor":false,"_links":{"self":[{"href":"https:\/\/genko.fr\/en\/wp-json\/wp\/v2\/pages\/310","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/genko.fr\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/genko.fr\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/genko.fr\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/genko.fr\/en\/wp-json\/wp\/v2\/comments?post=310"}],"version-history":[{"count":13,"href":"https:\/\/genko.fr\/en\/wp-json\/wp\/v2\/pages\/310\/revisions"}],"predecessor-version":[{"id":1735,"href":"https:\/\/genko.fr\/en\/wp-json\/wp\/v2\/pages\/310\/revisions\/1735"}],"wp:attachment":[{"href":"https:\/\/genko.fr\/en\/wp-json\/wp\/v2\/media?parent=310"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}